EAP reimagined: integrated support through every life stage with heyGuide
Do you already do a lot for parents and family caregivers? But does it really reach your employees?
Classic EAPs reach usage rates of only 2 to 5%. They simply get lost. Good life stage support needs an intelligent system that can navigate.
heyGuide is the activation layer for an excellent employee experience. heyGuide understands the user's challenge, makes visible what already exists in the company, knows internal processes and involves managers too.
heyGuide automatically and smartly navigates employees and their managers through parental leave and caregiving.
>500 employees supported
since 2022
Available in DE, AT, CH & UK
Companies
Public administrations
EXCELLENT
Quiet quitting & resignations.
The most expensive resignations happen when work and private life can't be reconciled.
One third
of parents resign around parental leave.
One in six people
gives up their job to care for relatives.
Mostly women
carry both, with direct consequences for pay and career
At 3.000 employees, around 750 people are in one of these phases at the same time. How well they get through, and how connected they stay to the company, is decided today by which of 200 managers leads them and how well they are supported.
One event.
Two people.
Two fitting pieces of content.
Classic EAP systems help affected people in their challenging life stage, but above all when they already know the questions. The classics: “I didn't know about that” or “If I had known sooner”. Preventing this is what heyGuide does: based on the key data we receive from the caregivers concerned and the company's internal information (benefits, FAQ, news…), we send out automated, individual nudges that give orientation in the here and now.
Just as innovative is the approach of heyGuide, to involve the manager at the same time and equip them with nudges as well, for a better change of perspective, more orientation and stronger leadership skills. That is the difference between knowledge and change. Towards a family- and care-friendly company culture.
Parental leave in 4 weeks
Valentin
Parental leave starts soon. The handover is coming up.
Acute event
Petra
Father had a stroke. Everything is happening at once.
Parental leave, 6 months to go
Maya
In the middle of parental leave. Contact must not break off.
The difference: Despite different life realities and a full schedule, the manager always knows what to do.
1. Parents Guide
From the pregnancy announcement to one year after returning to work. For employees and their manager.
Preparation
Staying in touch
Return to work
2. Care Guide
From the acute event to stability in everyday life. Adaptive, because care has no predictable course.
Arriving
Understanding the system
Stability
— EAP 2 • The integrated EAP
Everything an EAP delivers. Plus what it is missing.
An Employee Assistance Programme is a good offer. It just waits for someone to find it, it doesn't know the company, and it leaves the manager out. These are exactly the three gaps the activation layer closes.
What already exists is now connected.
heyGuide connects existing benefits, EAPs and internal company information, makes them visible and combines them with the intelligent life stage guides. heyGuide makes it visible in context, exactly when it counts.
heyGuide detects the moment, selects the content and involves the manager
No login, no search, and HR doesn't have to trigger anything. Four components: three deliver the content, the fourth decides who receives it.
Every event reaches two people
In every life stage, every time as a tandem. Without anyone having searched, asked or logged in.
heyGuide is not just another offer alongside the EAP. It is the level at which an offer becomes an experience.
Individual measures help individuals.
One system helps everyone.
For employees to navigate private challenges safely, you need a system, a north star that guides everyone involved safely through these phases. Our software delivers exactly this system. heyGuide takes on the role: bundles knowledge, steers through stormy times, provides orientation, enables good dialogue and strengthens the bond between employees and the company.
- EAP systems
- Mentoring programs
- Resilience and work-life balance workshops
- (Women's) networks
- Mental health programs
- Life coaching
- One platform bundles internal company knowledge and processes
- Usable benefits and EAPs get a stage
- Employees and their managers receive individual, timely nudges
- A process that runs the same way for every manager
- Guidance and repetition strengthen a family-friendly culture
Culture doesn't change through appeals. It changes through repetition. That takes an intelligent system and timely nudges in a full everyday life.
What the software can do
The Guides recognize dates, deadlines and changes and automatically deliver what fits. As soon as something changes, the delivery changes too.
No app, no interface, no IT project. Ready to go right away.
What changes with heyGuide
90 %
70 %
30 %
200 %
The nudges are so valuable that they get read several times.
How our customers experience heyGuide
Daniela Komolafe
Talent Acquisition, Recruiting & Data Protection Germany, Konecranes
guardrails and gives employees a
great feeling of still being
supported and staying on board.”
Read case →
Florian Spelz
Vice President, Operations Management, Akkodis
Sabine Schreiber
Personnel Development, City of Hameln
Read case →
Ready for procurement, IT and works council
WC
Works council
Promotes work-life balance, voluntary offer, no performance data, no individual usage data.
IT
IT security
Ready to use immediately without IT integration. No interface or SSO effort. EU hosting and two-factor authentication ensure security. GDPR compliant.
→
Onboarding
Intuitive self-service setup by HR admins.
Extensive marketing assets for a successful launch communication.
DE, AT, CH, UK
International
Multilingual, available in up to 110 languages. Country legislation for DE, AT, CH, UK.
The gender pay gap rarely arises at the negotiating table. It arises in the years around parental leave and caregiving. Anyone who has to report on it from 2027 should start where it arises.
FUNDED BY
We show you how it works and answer open questions.
Curious?
In 30 minutes we'll show you the heyGuide magic