Product Care Guide
Care doesn't announce itself. The Guide reacts.
No start date, no end date, no straight path. The Care Guide leads employees through the situation step by step. And gives their manager the change of perspective to respond properly.
live since July 2026
on the proven platform
Available in DE, AT, CH & UK
— Two entry points
Care begins in two very different ways.
A parental leave tool knows one starting point. Care knows two, and each needs a different first response.
From one moment to the next
Stroke, fall, surgery. Hours pass between the call and the hospital bed. Everything happens at once while the job goes on.
Over months
Dementia, increasing frailty. First weekends, then every evening. Nobody explains it in the team, because there is no day on which it began.
— The tandem
Two roles. Two completely different tasks.
With parental leave both plan the same event. With care they don't. One person is in the middle of a situation they can't oversee. The other only sees from the outside that something is different.
Her father has just had a stroke
Petra, employee
Is being led
She now has to make decisions for which she has no foundation. The Guide takes the research off her hands and gives her guidance.
What counts this week, and what can wait
Ten days of leave
Applying for a care level, step by step
Understanding the care system
Fred, her manager
Changes perspective
This conversation? Perhaps for the second time in his career! The Guide tells him what is really going on and what helps now.
What is happening right now. What an acute phase does to a person, thought of in days and weeks.
What he may promise. Legal situation, before he promises something wrong.
How he can best support. To strengthen his leadership skills.
This is exactly the gap the change of perspective closes. Without anyone having to talk about the employee.
— The course
Three phases that can repeat.
Care doesn't follow a fixed script. Whether acute phase, constant strain or plannable care phase. The Care Guide knows what matters when for caregivers.
And Fred? Fred has three employees on his team who are family caregivers. Thanks to heyGuide he knows who he can support and how.
Care has no foreseeable end. That is why phase three doesn't end, it stays available.
heyGuide detects the moment, selects the content and involves the manager
No login, no search, and HR doesn't have to trigger anything. Four components: three deliver the content, the fourth decides who receives it.
— What's inside
Bureaucracy explained, strain taken seriously.
9
80+
from A to Z
supportive guidance through the entire care phase
Flexible start
Complemented by your own content: internal contacts, works agreements and offers become visible where they are needed.
— Why nobody notices
Caregivers say nothing. For good reasons.
People who care for relatives rarely report it at work. Out of concern for their own position, out of loyalty, or because there was never the one moment in which they could have said it. It only becomes visible through absences, performance, resignation.
The Care Guide needs no report to HR. Employees start themselves, voluntarily and without anyone seeing usage data.
gives up their job to care for relatives.
take on the care, with direct consequences for working hours and career.
in follow-up costs arise for companies as a result every year.
Good leadership rarely fails here because of a lack of will.
It fails because nobody knows what is reasonable right now, what is legally possible and when asking helps instead of disturbing. The Care Guide answers that in advance, again and again, the same for every manager.
— Thinking further
Care often hits those who have just come back.
Often only a few years lie between the last parental leave and the first care case. Sometimes both overlap. The same person, the same manager, the same system.
Parents Guide
From the pregnancy announcement to one year after returning to work. Plannable, therefore fully pre-structured.
Guide bundle
Both Guides, one rollout, one works council procedure, one point of contact for your workforce.
Want to check whether the Care Guide fits you?
Then let's go: 30 minutes, using your company as the example.